Terms of Service

Welcome to our website (www.digitalvineyard.uk), a platform owned and operated by The Plenipotent Company Limited, registered in Nigeria. These Terms of Service (“Terms”) govern your access to and use of our services, content, products, features, and accounts on the website.

By using our website or any of our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to use our services. Users between the ages of 13 and 18 may use the platform only with parental or legal guardian consent, and such use must be under supervision. We do not knowingly collect data from children under the age of 13.

2. Account Registration and Security

To access certain features, you must create an account. You agree to provide accurate and complete information and to update it as necessary. You are responsible for maintaining the confidentiality of your login credentials and all activities under your account.

We reserve the right to suspend or terminate accounts found to be in violation of our Terms or any applicable law.

3. Services and Transactions

We offer information, training, consultancy, recruitment, and IT services, including digital products (e.g., ebooks, courses) and subscription-based coaching programs. Purchases and subscriptions are subject to payment and billing policies.

Refund Policy: We do not offer refunds for digital or service-based products that have been satisfactorily delivered according to agreed specifications. However, if we fail to deliver the promised product or service due to our error, we will issue a full or partial refund. EU residents may cancel their purchase of digital goods within 14 days of purchase, provided the digital product has not been downloaded or accessed. By accessing or downloading digital content, you waive this right.

4. Intellectual Property Rights

All website content, including text, images, logos, trademarks, videos, and other materials, are the intellectual property of The Plenipotent Company Limited or its licensors. Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

You retain ownership of user-generated content you upload to our platform but grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute such content in connection with our services.

5. User Conduct and Content

You agree not to post or transmit content that is unlawful, defamatory, offensive, or violates the rights of others. We reserve the right to remove any user-generated content and suspend accounts that breach this policy.

We implement a moderation policy aligned with global legal standards (e.g., EU Digital Services Act). Users may report content that violates our rules for prompt review and resolution.

6. Third-Party Services

We use third-party tools and services, including payment processors (e.g., Paystack and PayPal), analytics providers (e.g., Google Analytics), and email service providers (e.g., Acumbamail and Emailit). You agree to their respective terms of service and privacy policies.

While we carefully select reputable providers, we are not responsible for their content, policies, or practices.

7. Geographic and Legal Compliance

We make our services available globally, but you are responsible for ensuring your use of our platform complies with local laws. Accessing our services from restricted jurisdictions is prohibited.

8. Dispute Resolution

We aim to resolve all disputes amicably. If a dispute arises, you agree to attempt resolution through mediation in Nigeria via a recognized dispute resolution center such as the Lagos Multi-Door Courthouse. If mediation fails, disputes shall be submitted to the courts of competent jurisdiction in Nigeria.

9. Modifications

We may modify these Terms from time to time. Continued use of the website after any changes constitutes your acceptance of the updated Terms. We will notify users of significant changes via email or website notice.

10. Contact Information

For inquiries, concerns, or feedback regarding these Terms:

Email: mail@plenipotent.com.ng
Address: Plot 10, Block XVI, Ibadan Town Ext Scheme 2, Lagos Road, Felele, Ibadan, Oyo State, Nigeria